Robots to Revolutionize Tourism Experience in Second Half of Year
In order to dovetail with the development of the Smart City concept proposed by the Macao SAR Government, Macao Government Tourism Office (MGTO) - together with Singou Technology (Macau) Limited - has jointly launched the 'AI Tourism Robot Programme', signing a memorandum of co-operation on 11th April. 'Singou Butler 1', a locally-developed service robot, was also announced on this occasion. MGTO expects the new robots will be put into service at the MGTO Tourist Information counters in the second half of 2018.
MGTO currently employs flat screen TV walls plus an interactive multimedia service system and so forth to disseminate the tourism information of Macao. MGTO expects to deploy two locally-developed service robots - namely, 'Singou Butler 1' and 'Singou Guard-Hybrid AI Service Robot' - at the MGTO Tourist Information counters, combining interactive voice response and traditional customer service to answer visitor queries to further enhance tourist experience. In addition, MGTO and Singou Technology (Macau) Limited are co-developing 'Chatbot', an interactive customer service system that answers basic queries about tourism information.