• The overarching goal for the collaborative initiative is to define service quality standards for the tourism retail sector
  • Returning speaker Brian Cha shares his sales tips and redoubtable skills

MGTO and Consumer Council Promote First Seminar Together after QTSAS Expansion to Retail Sector

LISTEN STOP Your browser does not support this feature

After collaborating on the ‘Quality Tourism Services Accreditation Scheme’ (QTSAS) crossover ‘Certified Shop Scheme’, which extended QTSAS to the local retail sector this year, Macao Government Tourism Office (MGTO) and the Consumer Council  co-organised a themed seminar entitled ‘Sales Technique Seminar: To be the best in retail sales’ on 30th July. The forum invited Hong Kong sales trainer Brian Cha to share sales tips and techniques with some 360 sales participants from Macao’s ‘Certified Shops’.

This was the first seminar co-organised by MGTO and the Consumer Council, following the launch of the joint initiative of QTSAS crossover ‘Certified Shop Scheme’.

Last year, keynote speaker Brian Cha was also invited to share his insights in the ‘Celebrity Mentor’ Workshop Series co-organised by MGTO and a local industry partner. Given the overwhelmingly positive response, he was once again invited to share his unconventional sales techniques and practical skills with retail participants this year.

The goal of the collaborative initiative QTSAS crossover ‘Certified Shop Scheme’ is to jointly define service quality standards for the tourism retail sector, as well as recognising the outstanding service and excellent management of tourism retail merchants. ‘Certified Shops’ that receive grade A or A- in the assessment this year, and fulfill prescribed industry categories, will automatically be enrolled in QTSAS.

Qualified retailers will then be selected as ‘Star Merchant Award’ winners in QTSAS for the retail sector, and receive the ‘Star Merchant Award’ accreditation valid for one year. Also, through this collaborative initiative, both QTSAS and the ‘Certified Shop Scheme’ can be promoted at the same time to visitors.