Macao Government Tourism Office (MGTO) organised a Seminar on International Protocol Skills at the end of May, delivered by the former Director of the Protocol, Public Relations and External Affairs Office, Fung Sio Weng. The seminar, which attracted around 140 participants, helped hotel and tourism-related personnel to attain professional enhancements and upgrade the level of service, and in preparation for the return of the international tourism market in the post-pandemic future.

The guest speaker Fung Sio Weng elaborated on the differences between Chinese and Western diplomatic etiquette and the formula of diplomatic protocol. The seminar also covered the difference between the concepts of protocol and public relations, as well as China’s administrative division of municipalities in the Greater Bay Area (GBA) and different standards of guest reception. The seminar aimed to deepen industry participants’ application of the GBA and international protocol skills, jointly tapping into the opportunities for cultural tourism development in the GBA.

MGTO provides training opportunities that are tailor-made the for professional enhancement of members of the travel industry and related sectors. These opportunities are designed to enhance levels of service quality and overall work efficiency in the tourism industry, in line with Macao’s transformation into a world centre of tourism and leisure.